Support

StillFresh Pro unlocks premium access to AI features in the app:

• Up to 100 pantry scans per week — Free tier is limited to 3 scans/week.
• Upload up to 5 photos at once to catalog your whole fridge — Free tier is limited to 2.
• Generate smart meal plans whenever you want — Free tier is limited to 1/week.

All basic features (manual item tracking, expiry reminders, usage dashboard) remain free at no charge.

We offer two plans:

• Monthly — billed once per month, renews automatically.
• Yearly — billed once per year, renews automatically. Usually a better deal.

Current prices are shown at checkout in the App Store or Google Play and may vary by region.

Yes. Subscriptions automatically renew at the end of each billing period. Your Apple ID or Google account is charged within 24 hours before renewal.

To prevent renewal, you must cancel at least 24 hours before the next billing date.

Cancellation is managed by Apple or Google — we can't cancel it on your behalf. Here's how:

iPhone / iPad (iOS):

1. Open the Settings app.
2. Tap your name at the top.
3. Tap Subscriptions.
4. Find StillFresh and tap it.
5. Tap Cancel Subscription.

Android:

1. Open the Google Play Store app.
2. Tap your profile icon in the top right.
3. Tap Payments & subscriptions → Subscriptions.
4. Find StillFresh and tap it.
5. Tap Cancel subscription and follow the prompts.

You'll keep Pro access until the end of your current billing period. After that, the account reverts to the free plan.

Because purchases are processed by Apple or Google, refunds go through them, not us. Here's how to request one:

Apple (iOS): Go to reportaproblem.apple.com, sign in, find the StillFresh charge, and select "Request a refund." Apple evaluates each request individually.

Google Play (Android): Visit play.google.com/store/account/orderhistory, find your StillFresh purchase, and tap "Request a refund." Google typically allows refunds within 48 hours of purchase.

If you're having trouble with the refund process, email us at [email protected] and we'll do our best to assist.

Go to your Profile screen inside the app, then tap Manage Subscription. This opens the RevenueCat Customer Center which can restore your purchases. Alternatively, sign out and sign back in — your subscription status is fetched from our servers automatically.

If the problem persists, email us at [email protected] with your account email address.

Email [email protected] with the subject line "Delete My Account". We'll process your request and delete all your personal data within 30 days. This action is permanent and cannot be undone.

Note: Deleting your account does not cancel an active subscription. Please cancel your subscription first (see above) to avoid future charges.

Yes. Email [email protected] with the subject "Data Request" and we'll send you an export of your personal data (account details and pantry items) within 30 days. This right applies to all users, and is required under GDPR and CCPA.

Try these steps in order:

1. Double-check you're using the correct email address and sign-in method (email/password, Apple, or Google).
2. If you signed up with Apple's "Hide My Email" feature, use the same Apple account on the same device.
3. Force-close and reopen the app.
4. Ensure you have a working internet connection.

If none of these work, email [email protected] with details and we'll investigate.

AI detection works best when:

• The photo is well-lit and in focus.
• Items are spread out and not overlapping.
• You're scanning grocery items (not cooked food or prepared dishes).

After scanning, you can always edit any item manually before saving. If the AI consistently misidentifies a particular item, let us know at [email protected] so we can improve.

Check the following:

1. iOS: Settings → Notifications → StillFresh → Allow Notifications must be on.
2. Android: Settings → Apps → StillFresh → Notifications must be enabled.
3. Reminders are sent by default 2 days before the best-before date. If an item expires very soon, a reminder may not fire.
4. Make sure the item has a best-before date set.

Free users receive 3 photo scans per week (up to 2 photos per scan) and 1 smart meal plan / recipe generation per week.

Weekly limits reset every Monday. Upgrade to StillFresh Pro for 100 scans per week, up to 5 photos at once, and unlimited meal plans!